Refund and Cancellation

At Shriram Appliances, we strive to ensure customer satisfaction with our high-quality gas stoves and kitchen appliances. If you are not entirely satisfied with your purchase, please review our refund and cancellation policy below for guidance.

1. Order Cancellation

• Before Shipment:
  • If you wish to cancel your order, you can do so within 24 hours of placing the order, provided it has not yet been shipped.
  • To cancel an order, please contact us immediately at shriramappliancess@gmail.com or call us at +91-9821955977. Please include your order number in the request.
  • Once your order is canceled, you will receive a full refund to the original payment method within 7-10 business days.
• After Shipment:
  • If your order has already been shipped, cancellations are not possible. In such cases, please refer to our Return and Refund Policy below.

2. Return and Refund Policy

• Eligibility for Returns:
  • Our return policy lasts for 7 days from the date of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are damaged, used, or show signs of wear and tear are not eligible for returns.
• Return Process:
  • To initiate a return, please contact our customer service at shriramappliancess@gmail.com or call us at +91-9821955977 with your order details and the reason for the return.
  • Our team will guide you through the return process and provide you with instructions on how to send the product back.
• Refunds:
  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please note that shipping costs are non-refundable. If you receive a refund, the original cost of shipping (if applicable) will be deducted from your refund.
• Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact us immediately at shriramappliancess@gmail.com or call us at +91-9821955977 with your order number and details of the issue.
  • We will arrange for a replacement or a full refund after verifying the issue.

3. Non-Returnable Items

• Certain items are non-returnable, including:
  • Products that have been used or installed.
  • Products not in their original condition, packaging, or missing parts.
  • Products that are not reported within the 7-day return window.

4. Exchange Policy

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at shriramappliancess@gmail.com or call us at +91-9821955977.

5. Shipping for Returns

• You will be responsible for paying for your shipping costs for returning your item unless the return is due to an error on our part (e.g., you received a defective or incorrect item).
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions or need further assistance regarding refunds and cancellations, please feel free to contact us:

• Email: shriramappliancess@gmail.com
• Phone: +91-9821955977

This Refund and Cancellation Policy outlines the key aspects of how Shriram Appliances handles cancellations, returns, and refunds. You can modify this policy further to fit your company’s specific terms and conditions if needed.